National Work Readiness Credential

Citizen/Community Member Role Map

Effective citizens and community members take informed action to make a positive difference in their lives, communities, and world.

Become and Stay Informed
Citizens and community members find and use information to identify and solve problems and contribute to the community.

  • Identify, monitor, and anticipate problems, community needs, strengths, and resources for yourself and others
  • Recognize and understand human, legal, and civic rights and responsibilities for yourself and others
  • Figure out how the system that affects an issue works
  • Identify how to have an impact and recognize that individuals can make a difference
  • Find, interpret, analyze, and use diverse sources of information, including personal experience

Take Action to Strengthen Communities
Citizens and community members exercise their rights and responsibilities as individuals and as members of groups to improve the world around them.

  • Help yourself and others
  • Educate others
  • Influence decision makers and hold them accountable
  • Provide leadership within the community

Work Together
Citizens and community members interact with other people to get things done toward a common purpose.

  • Get involved in the community and get others involved
  • Respect others and work to eliminate discrimination and prejudice
  • Define common values, visions, and goals
  • Manage and resolve conflict
  • Participate in group processes and decision making

Form and Express Opinions and Ideas
Citizens and community members develop a personal voice and use it individually and as a group.

  • Strengthen and express a sense of self that reflects personal history, values, beliefs, and roles
  • in the larger community.
  • Learn from others’ experiences and ideas
  • Communicate so that others understand
  • Reflect on and reevaluate your own opinions and ideas